Customer Support

We at Textilemela believe and understand Customer service sets great businesses apart from the rest by ensuring buyer satisfaction. Happy customers are often repeated customers, requiring no additional cost-of-acquisition expenses. Keeping those customers happy means being responsive to their needs and wants.

Proactive Customer Service
We as a team always connected with our customers and maintain a standard SLA response time to understand their requirements and revert. We step in immediately to resolve all issues and problem as it comes including guidance to the customer if we see any issues proactively. To connect with our customers our team is prominently available for online and real-world customers.
We as a team are available to answer questions about our products or services that best fit customer needs. We kept our prices very reasonable so that our B2B customers feel they are getting a good value and can sell their customers with peace of mind. We help our B2B customers to grow their business by collaborating with us as a business partner.

Employee Impact on Customer Service
We have a strong team of young professionals who understand our offering and market demands. We regularly conduct special training sessions dedicated to customer service so that our employees know how to handle themselves, keep a cool head, answer common questions, and know to who to refer for more complex issues. We believe in empowering employees to provide strong customer service by giving them the skills to work well with customers.

Overcoming Customer Issues
We understand that at some point we need to deal with an unsatisfied customer. We believe the way our team handles the situation tells a lot about our business ethics.  Our team always reacts calmly and offers to work through the problem. Find out the root of the issue and get back to the customer. We always check on the possibility of exchange or offer store credit, where we see a defect on the fabric & based on the agreed terms and conditions by our company.

Using a Personal Touch
We aim to approach our customers on a personal level. All our employees focus to achieve this as they want to ensure that your requirements are fulfilled. We believe, that taking an interest in your clients' lives outside of the walls of your business shows that you care about them as customers and as people.
This sort of interaction fosters a sense of loyalty and can help us better understand what motivates our customers. Most of the time we deal with customers electronically, but we can still take the time to get to know them better as we work with our customers over email and the phone. We always valued our customer feedback and try to improve our services as much as possible.

Improve Customer Interactions
Customer service is an ongoing proposition for us and the team is asked to connect with our customers daily to understand their requirement and keep them posted with new updates on collections and services of their use Offering excellent includes showing that our business is reliable and consistent over time.
From time to time, we conduct surveys and speak with our customers on an informal basis about what they want us to do to improve service or go the extra mile.